BOT Build – Operate – Transfer Business Cooperation Model
The BOT business model can help customers quickly set up and operate contact centers. After the contact center has quickly ramped up on track to goals and evaluation criteria, customers can choose to take over the contact center including all the human resources, operation management and assets by purchasing the contact center from 95Teleweb
Items
Build
Operate
Transfer
Facilities
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Identifying customers'requirements onsites and facilities
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Purchasing and acquiring the sites and facilities
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Installing the facilities
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Operating and Managing the site and the facilities
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Maintaining the sites and the
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Transferring of the site and the facilities
Human resources
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Identifying the requirements for people to work in contact centers
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Employment of talents
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Training the talentsConstructing the team
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Daily operation and management of the contact center
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Transferring of human resources and operation management
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