95teleweb Company Introduction

      Highest Performing Call Center in China by international recognition

      As the leading pioneer for the China contact center industry, 95teleweb has the deepest experience of any institution running a contact center with a nationwide license in China. Our broad Chinese knowledge is powerfully supplemented by international recognition of some of the highest ratings available in international contact center certifications of excellence. 95Teleweb was certified by Service & Support Professionals Association http://www.servicestrategies.com in 2004, and is the only outsourcing provider with Support Center Practices http://www.scpcertification.com certification in the Chinese market. 95teleweb was selected as the key contact center strategic partner by Microsoft 95teleweb is currently undergoing the process of ISO20000 certification.

      US-Trained CEO, former member of the technical staff of Bell Labs

      Baumin Lee, PhD is an international expert in the call center and Consumer Relationship Management (CRM) field. After earning his doctorate in Industrial Engineering from Ohio State University, he served as a Member of the Technical Staff of Bell Labs, where he researched performance monitoring for AT&T’s 1-800 Services. Among other appointments, he is on the Instruction Committee of Contact Center Profession Standards attached to Ministry of Information Industry (MII). He received the appointment of Deputy Director of China Consumer Relationship Management Committee attached to Ministry of Information Industry , and he serves as a consultant to the China Consumer Relationship Management Research Center. Many of the leaders of the call center industry in China were trained by Baumin Lee, providing 95Teleweb with a birds eye view into the China call center industry state of the art.

      Coveted Nationwide License

      95teleweb has been granted the coveted and difficult to obtain nationwide contact center license and has access to abundant telecom resources. Lead by professionals with international business backgrounds and domestic operations experience, 95teleweb is expanding in China and overseas. With more than 800 seats in operation at its base in Beijing, 95Teleweb offers Clients and their customers high quality, high performing relationship building services delivered and monitored through multiple-channels including voice, fax, E-mail, internet and text messages.

      The strongest experience in China Call Center Operations

      As an early pioneer, 95teleweb has successfully provided hundreds of complete solutions on system integration, consultancy & training and business process outsourcing to multi-nationals, state-owned businesses and private enterprises in China. Client industries include IT, telecom, cell phones, appliances, automobile, insurance, banks, fast moving consuming goods and logistics. 95teleweb has opened branches in Shanghai and Dalian.

.

Beijing 95teleweb Information Co., Ltd

Website：www.95teleweb.com

Beijing - Corporate Headquarters
Address：3F, Tower B28, Hengtong Commercial Centre, Jing Oriental, No.10
Jiuxianqiao Road, Chaoyang District, Beijing 100016,China
Telephone：010-58601060
Fax：010-84565602

National Software Export Base Call Center
Address：NO.9 Building, Zhonguancun Software Park, 8 Dongbeiwang West Road,
Haidian District, Beijing 100094 P.R. China
Telephone：010-59823500
Fax：010- 58741088

Shanghai office
Address：Room 26I, Suite B, Yueda International Building, Changshou Road,
Shanghai 20042, P.R. China
Telephone：021-61076275，021-61076273
Fax：021-61076272