- Contact Center Solution—— Operation platform Apache:
95teleweb independently developed several software concerning contact center solutions, including IVR, Pre-Dialer, Fax on Demand, CTI Middleware and Apache. Apache was based upon the advanced contact center theory and 95teleweb’s rich experience. It is comprised of inbound and outbound operation, on-site and off-site supervision as well as consumer relationship management. The software works through phones, fax, e-mails, web and WAP. It delivers services covering business consulting, product consulting, after-sale handling, complaint handling, transaction, customer care, market investigation, sales and etc.
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