Operation Management System (OMS)

       95teleweb’s Operation Management System (OMS) is based upon a series of international advanced contact center practice and deep operational experience in the Chinese market. It offers appropriate solutions to problems frequently occurring in contact centers in China. It comprises

       ● Contact Center human resources and performance evaluation system
       ● Contact Center workforce management and simulation system
       ● Contact Center evaluation and diagnosis system
       ● Contact Center performance predicting and alarming system

       OMS provides the tool and information for the Contact Center management team to run their contact centers comprehensively, efficiently and conveniently with full visibility for upper management.

       Our highly professional team equipped with deep experience in contact center system integration and operation & management can deliver customized services in terms of workforce management according to customers’ requirements.