The leading Customer Relationship Management Outsource Provider Contact Center Outsourcing

Inbound Service
95teleweb’s advanced contact center integrates voice, multimedia and internet supported by proprietary comprehensive operating management system. With rich experience in customer service and a track record of successful, effective implementation, 95teleweb delivers innovative, flexible and deeply customer-oriented service that builds trust for our Clients and earns the loyalty of our Client’s customer.

Outbound Service
The passive customer service model has been overtaken by rapid changes in the market. Companies take the initiative to identify and seek potential customers, to lead them through the cycle of awareness building, generating product interest, purchase and referral. Through effective application of the latest marketing techniques, data mining and customer lifecycle analysis supplemented by the largest number of years operating outbound services 95teleweb offers the most comprehensive menu of outbound services available in China We build the bridge of trust to constantly improve communication and the business relationship between our Clients and their customers.

Contact Center and CRM Consulting & Training
With years’ operation experience and leading theories, the consulting & training service provided by 95teleweb is both up-to-date and feasible in China.
Its consulting & training service covers overall planning, staff management, business operation process, training system and operation improvement. The training can be strengthened through on-site tutoring. It aims to help customers fulfill the transformation of a contact center from a cost center to a profit center.

Contact Center Overall Solutions
95teleweb is dedicated to providing complete contact center and CRM solutions. It is also the first company in China to deliver its service through advanced contact centers. Over the years, its leading status in customer service industry has been well established.
95teleweb’s complete solution (construction planning + system integration + operation management) can provide system integration service and call center application software. Our proprietary Operations Management System (OMS) software, helps enterprises achieve high efficiency and low cost as well as improve management processes.

Contact Center Solution—— Operation platform Apache
95teleweb independently developed several software concerning contact center solutions, including IVR, Pre-Dialer, Fax on Demand, CTI Middleware and Apache. Apache was based upon the advanced contact center theory and 95teleweb’s rich experience. It is comprised of inbound and outbound operation, on-site and off-site supervision as well as consumer relationship management. The software works through phones, fax, e-mails, web and WAP. It delivers services covering business consulting, product consulting, after-sale handling, complaint handling, transaction, customer care, market investigation, sales and etc.

Operation Management System (OMS)
95teleweb’s Operation Management System (OMS) is based upon a series of international advanced contact center practice and deep operational experience in the Chinese market.

Contact Us
Beijing 95teleweb Information Co., Ltd
Address：3F, Tower B28, Hengtong Commercial Centre, Jing Oriental, No.10
Jiuxianqiao Road, Chaoyang District, Beijing 100016,China
Telephone：010-58601060
Fax：010-84565602
E-mail:marketing@95teleweb.com