Featured Products
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Chinese Call Center
Outsourced phone and online customer service for pre-sales and post-sales support; data cleansing, sales lead generation, and follow-up surveys; multichannel access support through phone, WeChat, mini-programs, SMS, email, websites, apps, and Weibo;
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English Call Center
Outsourced Pre-sales/Post-sales phone/online customer service; Data cleansing, sales lead mining, follow-up surveys;
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Smart Customer Service Robots
AI robot auto-response service;
AI robot-assisted operator service; -
Data Annotation
Annotation and Processing of Video and Audio Data:
AI Intelligent Robot Training
Why choose Clad
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Extensive Industry Operating Experience
With nearly 20 years of business operation experience, Clad has provided nearly 2 million telephone call services annually to over 300 corporate clients across 30 industries. While continuously accumulating experience to ensure operational quality, we have also developed a comprehensive system tailored for quick response, flexibility, and user-centric management to meet customer needs.
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Multilingual services
Clad has partnerships with 25 countries across five continents, including Asia, Europe, and the Americas, which can offer customer service call support in 30 native languages. By connecting with various language call centers, Clad delivers high-quality service under a single contract, using one currency, and managed by a unified team.
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Cost-effective BPO services
In addition to our Beijing center, Clad has established branches in Handan, Hefei, Zhangjiakou in China, as well as overseas regions like the Philippines and Colombia. During peak periods of business with different language requirements, we can share resources to provide services to our customers. Additionally, Clad has independently developed a call center software system that can be customized to the business characteristics of the customer's industry. Furthermore, we also leverage intelligent robotic systems to enhance efficiency and reduce repetitive dialing.
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Rapid Launch and Efficient Response Capability
Thanks to our clear, mature, and well-structured internal processes, Clad helps customers rapidly launch business operations. Our management and support teams, with nearly 20 years of rich operational experience, can effectively address customer needs and flexibly handle emergencies to ensure service quality. We maintain a robust risk control mechanism that rigorously oversees every work process, ensuring safety, compliance and supporting stable and sustainable project development.